Global Speakers Summit Vancouver at Westin Bay Shore Hotel Based on my previous visit to Canada, I was looking forward to this visit in December, first to the Global Speakers Summit,a conference in Vancouver, followed by (part 2) a holiday in Panorama mountain village in the Rockies in British Columbia, via Calgary and Banff. I … Continue reading A nervously expectant visitor to Canada (part 1 )
From Vancouver overlooking the harbour in Westin Bay Shore Hotel – my thoughts about service Canadian style I flew in yesterday from London Heathrow non stop to Vancouver to stay in the hotel Westin Bay Shore overlooking the harbour with its beautiful views, and it made me think about my previous experience of Canada. Both … Continue reading Who will stand out from the crowd in Canada this December
An invitation to Canadians – Who do you know who stands out from the crowd? I am looking forward to visiting friends in Canada in December, when I will be attending the GSS Summit at Vancouver, with Global Speakers from countries around the world I will be writing about my customer service experiences which will … Continue reading Invitation to Canadian businesses – Please join my ‘Crusade against Mediocrity’
The Original Pineapple Man – from Barbados In September I went on holiday with friends to Barbados – a very small island in the caribbean with a delightful laid back population heavily dependent on tourism. As is common with so many holiday destinations around the world – we were regularly pestered by locals trying to … Continue reading Let me introduce you to a brilliant salesman from Barbados
At times like this, even though we are supposedly gradually coming out of our recession, many businesses are quite sensibly looking nervously ahead, trying to be positive, but worried about “the bubble bursting”. I personally believe, and I sincerely hope I am wrong, that Europe (including UK) is still to experience a massive implosion as … Continue reading Are we spending too much time ‘pole vaulting over mouse poo’ ?
Networking is not Net-eating or Net-sitting – it is Net Working Recently I ran another enjoyable session for East Sussex Entrepreneurs at our BBF (Business Builder Forum for Entrepreneurs) at the Grand Hotel in Eastbourne. Disappointingly several members had to cancel attendance at the last moment, but a comment at the end of the meeting … Continue reading Networking does not have to be hard work – if you are organised
Read about a recent radio interview with Michael by Chris Cooper on radio VoiceAmerica In a recent interview with Chris Cooper on VoiceAmerica Radio’s Business Channel, I was asked questions for an hour about the current issues facing my SME clients in the current tough economic climate. Asked about the challenges my clients are facing, … Continue reading Current challenges for SMEs around the world and mistakes being made
As any business will know, not all customers are the same Can I just share with you something I was discussing with one of my clients today – the real value of good customers We all know that not all our customers are as valuable as each other. Some are worth more than others. This … Continue reading Always remember the true value of good customers
Legal Tax Avoidance is just another form of Cost Control A director’s statutory responsibility is to maximise the income and minimise the costs in the businesses they manage on behalf of the owners of that business – legally of course – but, when you listen to radio or TV journalists or read the papers, once … Continue reading Hypocrisy of Politicians
Happy New Year – is your planning finished for the year ahead? The old adage is truer than ever Failing to Plan is tantamount to Planning to Fail Happy New Year to you, but what sort of year do we have ahead in 2013 The American congress has signed the bill overnight, which will hopefully … Continue reading Happy New Year – is your planning finished for the year ahead?