Everyone wants their businesses to be as successful as possible; they want the best team, the best products and services, the best customers and a fabulous profit.
To achieve all of this you have to have a honest and alert lively business. This also means that if a difficult conversation needs to be had, you need to be equipped with all the skills to be able to handle it.
Handled inadequately, a difficult conversation could see someone clam up and stop participating in finding answers to issues. It might also result in an intense release of emotions when things are said that cannot be taken back.
If you approach the conversation with all guns blazing you are unlikely to get the outcome you desire, however rather than treating these conversations as ‘blame game’ message delivery exercise, treat them as ‘learning conversations’.