I am currently preparing to open a marketing conference in Warwick, and I am going to be emphasising the importance of personal interaction. Preparing for the conference, I did a review on Trip Advisor of the conference centre where I will be speaking. Most of the reviews were amazingly positive, but one stood out as … Continue reading REMEMBER – People like to deal with people
Customer Service is not about customers – so Graham Jones says? 11 Sep 12 Below, with Graham’s permission, I reproduce his thoughts on Customer service. I was away this weekend with 3 other businessmen in Majorca, and we were unsure what to expect from the restaurants and golf courses we visited, bearing in mind the … Continue reading Customer Service is nothing to do with customers – is it?
Read this interesting study into Entrepreneurs You know you are an entrepreneur if you HATE risk ! Well this was one of the first surprises I found when I read a great article in ForbesThe common belief is that people start companies because they get a rush from taking risks. But Mike Maddock in his … Continue reading Are you really an entrepreneur?
Budgeting for Success If you fail to plan, you might as well plan to fail !? Well we all know this cliché ……… and yet ……at difficult times like these, it is inconceivable that so many businesses do not prepare detailed budgets to be agreed by their owners, managers and teams.Planning a budget is relatively … Continue reading Planning for Success in 2012